This return policy applies to all Specter electric bicycles sold through our online store and authorized dealers. We strive to satisfy you with your purchase and therefore offer the following return policy:
1. Return Period
You have the right to return your purchase within 14 days of receipt. During this period, you can return the bicycle for a refund or exchange, provided that the bike is in its original condition and unused.
2. Return Conditions
To be eligible for a return, the bike must be undamaged and complete, including all original accessories and packaging. The bike should not show signs of wear, damage, or use that impairs normal inspection and marketability.
3. Return Procedure
If you decide to return your Specter electric bike, please contact the dealer where you purchased the bike or contact us directly through our customer service. We will provide you with instructions for the return shipment and guide you through the return process.
4. Refund and Exchange
Within 14 days of receiving the returned bike, we will process the refund or arrange the exchange, depending on your preference. Refunds will be issued using the same payment method as the original purchase unless otherwise agreed.
5. Costs and Responsibility
The costs for returning the bike are your responsibility unless the bike is defective or damaged upon receipt. In that case, we will bear the return costs. Please ensure that you securely package the bike for return shipment to prevent any damage during transport.
Certain situations may affect the possibility of return or incur additional costs, such as clearly unreasonable use, negligence-related damage, or custom-made products. Returns do not apply to products specifically tailored or personalized for you.
7. Refund Processing Time
We strive to process your refund within 14 days of receiving the returned bike. Please note that processing times may vary depending on your payment method and any necessary inspection of the returned bike.
This return policy is intended to ensure your satisfaction and provide you with confidence in shopping with us. If you have any questions about our return policy, please feel free to contact our customer service.